Terms of Sales
# 1. Preamble
These general conditions of sale govern all relations between the company MY CRAZY POP (SAS with capital of 55000,00 € – RCS Créteil 792 298 580 – Head office: 30 avenue René David – 94100) and its customers.
These terms and conditions are intended to define the terms of sale between the company MY CRAZY POP (hereinafter referred to as “the Company”) and the customer, the terms of services through the payment and delivery. They regulate all the steps necessary for the placing of an order between the contracting parties, this within the framework of a system of distance selling on internet, for goods defined in the catalog of sale of the site www.mycrazypop.fr
# 2 – Application conditions
These general conditions of sale are made known to the customer to enable him to place an order.
By clicking on the icon of the site “Pay my order”, the customer acknowledges having full legal capacity to engage under the General Conditions of Sale, which are applicable only to the following contract.
If a condition were to fail, it would be considered by the practices in force in the sector of distance selling whose companies have sat in France.
The site is accessible by the customer 24 hours a day, 7 days a week, except during the period of annual leave and in case of maintenance operation.
# 3 – Products
The products offered are those listed in the catalog published on the site, within the limits of available stocks and subject to the proper functioning of the site.
Each product is presented with a photograph and a description prepared by the Company. These are intended to present the customer with the essential characteristics of the products before the final order and can not in any case engage the responsibility of the Company.
The visuals of the products are provided for information only and are not contractual.
# 4 – Order
To order the customer agrees to fully inform the various items necessary for the proper processing of his order: choice of the products; quantity of desired products; billing and delivery address information; choice of payment method; validation of the order after verification; Payment of the order under the conditions provided.
# 5 – Payment method
At no time, the sums collected can not be considered as a deposit or installments.
The payment of the products is done by the means of payment following:
– VISA / EUROCARD MASTERCARD / MAESTRO / e-CB / VISA ELECTRON credit card online
Default of payment:
The customer guarantees to the Company that the means of payment used is valid and is not the result of a fraudulent transaction.
The Company authorizes itself to suspend any order or delivery in case of refusal of authorization of payment by the financial organizations.
# 6 – Right of withdrawal
As perishable products, the withdrawal period of Articles L 121-20 and following of the Consumer Code do not apply. However you have the possibility to cancel your Order under certain conditions:
– the customer must send an email to the following address: email@example.com.
– The period during which you can cancel your order is fixed at 24 hours after the validation of your payment, provided that the order has not already been shipped.
– From the moment the parcel has been deposited at La Poste or given to a carrier, no modification or cancellation can be taken into account and the payment paid can not be returned.
After verifying compliance with these conditions, the Company will make every effort to reimburse the Customer within 30 (thirty) business days of the date on which the customer has exercised his right of withdrawal.
# 7 – Out of stock
The products offered on the website are within the limits of available stocks. A product that becomes unavailable will be removed from the online product catalog as soon as possible or indicated as unavailable for a limited time.
However, in the event of out of stock, the Company will contact the customer as soon as possible in order to agree with him to stagger delivery pending the replenishment of the product or replace the product. As the products are handcrafted, they are therefore available in limited quantities.
# 8 – Price
The prices indicated on the order form are in € (euros) including VAT (all taxes included), from the shop. The VAT included is the French VAT applicable on the day of the order.
If the VAT rate were to be changed, these changes could be reflected in the price of the items without the customer being informed. However, prices can not be
re changed once the order has been confirmed.
Deliveries are made by Colissimo or Chronopost companies.
The participation in packaging and transport costs has been fixed at 7.00 € TTC.
A free port is granted for any order settled for an amount greater than or equal to 60.00 € TTC.
# 9 – Shipping
Shipments are processed within 24 hours. Shipments are usually made by companies Chronopost and Colissimo in an express or standard time depending on your choice (it is prudent to provide 1 or 2 additional days during the holidays).
It is the responsibility of the recipient to check the shipments on arrival and make any reservations that appear justified, or even refuse the package, if it is likely to have been opened or if it bears signs of deterioration.
The customer is responsible for the recipient’s details. These statements must be precise, accurate and complete to allow delivery in the best conditions. The Company will in no way be held responsible for a return delivery due to an incomplete or incorrect address.
In case of absence of the recipient and filing a notice of passage, the Company is in no way responsible for the deterioration of products due to their late withdrawal from the carrier.
Delays in delivery times can not give rise to damages.
In case of non-delivery of the package by the carrier, significant delay in delivery or non-compliance with the order, thank you kindly address your complaints by email to the following address: firstname.lastname@example.org. Requests will be handled on a case by case basis.
The Company will make every effort to best satisfy its customers in case of problems encountered during a delivery.
# 10 – Product Warranty
The Company guarantees to customers that the products are manufactured and packaged according to strict quality rules and kept in accordance with the standards in force in France. However, it can not extend its guarantee on its products if the customer has not respected the conditions of optimal conservation or if it has consumed products beyond the optimal date of conservation indicated on the packaging.
# 11 – Intellectual Property
All site elements (photography, illustration, descriptions, logo, brand …) are and remain the intellectual and exclusive property of the Company. The reproduction, rebroadcasting or use for any reason whatsoever of the elements of the site are subject to the express prior authorization of MY CRAZY POP holder of all intellectual property rights.
# 12 – Information Technology and Liberties, Personal Data
By ordering via the site, the customer consents to the use by the Company of personal data concerning him. This data is necessary to ensure the proper processing of orders.
All this information is treated with the utmost rigor and discretion. The Company undertakes not to disclose to third parties the information provided by the customer on the site. These are confidential. They will only be used to process the order and to strengthen and personalize the communication including letters or e-mail information.
In accordance with Article 34 of the law “Informatique et Libertés” of 6 January 1978, the customer has the right to access, rectify and delete data concerning him. To exercise this right and obtain information, the customer can contact the Company at the following address: email@example.com
# 13 – Modification of the general conditions of sale
The Company reserves the right to modify the general conditions of sale. Any new version of these will be announced beforehand on the site.
# 14 – Applicable law and litigation
The contract formed by the acceptance of these GTC is subject to French law. The language of this contract is French. In case of dispute, the French courts will be competent.